Company Policies
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COMPANY POLICIES
COMMUNICATION
M&M Interior Redesign will do its best to manage your time line by responding within 24hrs to all communication with the exception of weekends and after 5pm on weekdays. We ask that to keep on track by also responding within 24hrs of a communication.
PAYMENT & FEES
Unless otherwise stated, M&M’s fees are project specific. In order to initiate a project and retain M&M services, a deposit is required before any work begins. All proposals and invoices will be sent by email for payment made directly online. A transaction fee is charged for online payments and checks are accepted made out to ‘M&M Interior Redesign’.
BUDGET
To make sure that M&M Interior Redesign is serving you to the best of our ability, we will not begin a project until a budget has been agreed upon. Please note any scope or timing changes may increase the budget.
SOURCING
M&M Interior Redesign will not order any item without written client approval. You can expect to receive request of approval in the form of a proposal. All purchasing costs must be paid upfront, excluding freight. Freight and delivery will be charged at the time of shipment and will be on a separate invoice.
SHIPPING AND HANDLING
For items sourced and purchased through M&M Interior Redesign you can expect us to handle ordering, delivery receipt, any returns or repairs due to damaged items or customer service issues. The client will be responsible for these issues if they purchase items on their own.
CLIENT RETURNS
Should the client return any merchandise purchased through M&M Interior Redesign for reasons other than damage, a restocking fee equal to 30% of the cost is required plus the cost of freight to return the item to the vendor. All returns will require original packaging and all merchandise must be unused and undamaged. Should the original packaging not be suitable or available to return the merchandise, the client will incur the cost to adequately ship the merchandise without being damaged. *Custom Merchandise is non-refundable and all sales of custom merchandise are final.